Hi Steve, this page is a useful reference for you and your SLT colleagues. It summarises the key points from our conversation and sets out how better WAI works - and what an engagement with OSJCT could look like in practice.
What We Covered
Who We Are
better WAI is an AI operations consultancy working exclusively with charities and ethical businesses. Our purpose is to help organisations deliver more results for their cause with less effort.
We do this through three pillars:
AI policy, strategy roadmaps and the governance frameworks that let teams use AI with confidence - and in line with their values.
Practical, department-level sessions that build confidence and capability across the whole organisation, not just the tech-savvy.
Bespoke tools and workflows that remove manual work and free your team for higher-impact activity.
The outcomes of our work result in teams saving time, reducing the amount of admin they do, and doing more of the work that makes the biggest impact.
Everything better WAI builds is hands-on and collaborative - created side-by-side with your team, enhancing their strengths rather than replacing them.
Human review is built into everything, so AI never works unsupervised and is never designed to replace people.
The Process
We make AI useful, we make it human, we make it work for good - this is how.
A structured audit of your organisation - surveys, interviews across departments and a review of your current IT setup and licences - establishing what AI is already being used for, where the risks are, where the time is being lost and what the technical foundations look like. From this we produce an updated AI policy brought to life as a practical guide, and a working AI strategy roadmap, both agreed with leadership before the programme moves forward.
Training runs at two levels throughout the programme. Universal foundations training covers every member of staff with practical AI skills grounded in your policy. Department-specific sessions then work through how that learning applies - and where it does not - to each team's specific work and ways of working.
Two or three people from each department trained to go deeper with AI - building and maintaining tools independently, guided and overseen by better WAI throughout. Champions become the internal advocates and first-level support across the organisation, growing OSJCT's own AI capability over time.
Every build is chosen from the strategy roadmap and prioritised for impact. Some are more complex custom builds delivered by better WAI; others are delivered by the champion network once trained and ready. The split is agreed during the Application phase.
Case Study
We are currently eight months into a retained engagement with Together for Short Lives, a national children's palliative care charity, covering strategy, policy, bespoke AI builds and organisation-wide training. Below are three examples of builds delivered as part of that engagement.
The TFSL communications team previously spent significant time manually tracking media coverage across a wide range of sources. We built an automated monitoring tool that continuously scans trusted sources, surfaces relevant coverage and delivers a summarised report to the team.
This freed up meaningful hours each week for the campaigns team to focus on higher-value work.
Frees up meaningful hours each weekTFSL needed a clearer picture of how staff time was being allocated across restricted projects - important both for operational planning and for reporting to funders. We built a lightweight tool that is completely free to run, regardless of how many people use it.
It integrates with their existing Microsoft systems and will save thousands in subscription costs.
Free to run, no per-user costsTFSL's call handlers support families navigating complex care situations - researching funding, respite options and specialist grants. Responding to each query required manually searching almost 200 different websites and resources, which could take up to a week.
We built a custom AI tool that the team can speak to directly. They describe the family's situation and the tool searches every source simultaneously, returning a comprehensive list of every grant and support service relevant to that family's specific needs. The team then reviews the output, checks each source, and the tool produces a branded PDF that can be sent directly to the family.
Response time reduced from up to a week to one hourWhy better WAI
One of our existing clients is a specialist marketing agency for the care sector. We spend significant time working with care home operators on strategy - so we understand the sector, the pressures and the language before we begin.
We bring a clear framework and proven approaches, but how we apply them is shaped entirely around your organisation - your teams, your systems, your priorities. No off-the-shelf product and no generic playbook.
OSJCT is a Microsoft organisation. We know the Microsoft 365 ecosystem well - Copilot, Teams, Power Platform, SharePoint - and build within your existing infrastructure where possible, avoiding unnecessary new tools or licensing costs.
For us, the technology always comes last. We start by getting to know your purpose and ways of working, learning from each department to understand their processes and strengths - only then do we decide the right tool or approach to implement.
Investment
Retainer packages run from £2,000 to £4,000+ per month, depending on the scope and complexity of the engagement. Organisations of OSJCT's scale typically require the upper end of this range. A day rate is also available for ad hoc projects. Full pricing will be confirmed at proposal stage once the scope of the engagement is agreed.